1. My friend suggests trying the new restaurant at the mall. I say: _____1) " OK, I heard it was great."
2) " Yes, I´ve been to the mall."
3) " Sure, the food was delicious."
4) " Well, it´s a restaurant at the mall."
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2. It can be inferred that the staff training program will result in ____.1) better working condition
2) generating higher profits
3) improving customer service
4) increasing employee morale
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3. Your hostess offers you some more coffee. You say ____1) " Yes, I like drinking coffee."
2) " Yes, I can wait a while."
3) " No, thank you. I don´t mind."
4) " No, thank you. I´ve had enough."
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4. We learn from the extract that most British people ____.1) are patient with poor service in supermarkets
2) like talking about bad shop assistants the most
3) don´t mind talking about increasing poor service
4) enjoy shopping at the supermarket on weekends
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5. Your skin loses its glow and shine swiftly if you ____.1) exercise regularly
2) reduce your stress level
3) consume alcohol and caffeine
4) " have a healthy, balanced diet"
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ต้องการเฉลยข้อสอบ โปรดเข้าระบบสมาชิก
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