1. We learn from the extract that most British people ____.1) are patient with poor service in supermarkets
2) like talking about bad shop assistants the most
3) don´t mind talking about increasing poor service
4) enjoy shopping at the supermarket on weekends
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2. It can be inferred that the staff training program will result in ____.1) better working condition
2) generating higher profits
3) improving customer service
4) increasing employee morale
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3. Your hostess offers you some more coffee. You say ____1) " Yes, I like drinking coffee."
2) " Yes, I can wait a while."
3) " No, thank you. I don´t mind."
4) " No, thank you. I´ve had enough."
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4. ____ is not good for the skin.1) Collagen
2) Vitamin C
3) Insomnia
4) Exercise
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5. A typist is worried that she is not good at typing and might lose her job. She talks to her close friend and says: ____1) Should I quit my job?
2) How do you like my job?
3) Should I use a new typewriter?
4) How can I improve my typing skills?
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ต้องการเฉลยข้อสอบ โปรดเข้าระบบสมาชิก
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